Privacy Policy

Last updated: January 29, 2026

Fâmme operates a healthcare and wellbeing professional referral platform connecting women with verified providers specializing in women's health. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.

Personal Information We Collect

Information You Provide Directly

• Contact details: Name, email address, phone number (when submitting inquiry forms)
• Professional matching requests: Health concerns, location preferences, specialist type needed
• Communications: Messages sent through contact forms, feedback, and correspondence with us
• Newsletter subscription: Email address for platform updates (with explicit consent)

Information Collected Automatically

• Website analytics: Page visits, referral sources, general location (city/country), device type
• Technical data: IP address, browser type, operating system (for security and functionality)

Information We DON'T Collect

• Detailed personal health information
• Payment or financial data (transactions occur directly with professionals)
• Consultation communications (these happen directly between you and healthcare providers)

How We Use Your Personal Information

Professional Matching Services:

• Respond to your inquiries about specific specialties or practitioners
• Provide follow-up support and gather feedback on your experience

Platform Operations:

• Send newsletter updates about new professionals and platform developments (with consent)
• Improve our website functionality and user experience
• Ensure platform security and prevent fraud

Legal and Safety:

• Comply with applicable healthcare and data protection regulations
• Respond to legal requests when required by law
• Protect the safety and rights of our users and professionals

Website Analytics

What We Track: We use Google Analytics to understand how visitors use our website and improve user experience, including:

• Page visits and user behavior on our website
• Referral sources (how you found us)
• Device and browser information
• General location data (city/country level)

Your Consent: Analytics cookies require your consent through our cookie banner. We only collect this data after you accept analytics cookies.

Your Rights:

• Withdraw consent anytime through cookie preferences
• Request deletion of your analytics data
• Opt out of Google Analytics entirely

Data Sharing: Analytics data is processed by Google under their privacy terms. No personal health information is shared through analytics tracking.

How We Share Your Information

With Healthcare Professionals: When you request a connection, we share relevant contact information and general health concerns with the matched professional to facilitate your consultation.

With Service Providers:

• Shopify: Website hosting and technical infrastructure
• Google Analytics: Website performance analysis (with your consent)
• Email service providers: Newsletter delivery (with your consent)

Legal Requirements: We may disclose information when required by law, to protect safety, or to defend our legal rights.

What We Never Share:

• Your information for advertising or marketing by third parties
• Personal health details beyond what's necessary for professional matching
• Information with unrelated businesses or data brokers

Professional Data Protection

Healthcare professionals in our network provide verification documents and profile information. This data is protected under GDPR and used solely for network curation and quality assurance.

Data Security and Retention

Security Measures: We implement appropriate technical and organizational measures to protect your personal information, including secure data transmission and storage.

Retention Periods:

• Inquiry data: Retained for 2 years to provide ongoing support
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: Standard Google Analytics retention (26 months)
• Professional verification documents: Retained throughout network participation

Your Rights

All Users:

• Access: Request information about data we hold about you
• Correction: Update inaccurate personal information
• Deletion: Request removal of your personal data
• Communication preferences: Unsubscribe from newsletters anytime

EU/UK Residents (Additional Rights):

• Data portability: Receive your data in a portable format
• Object to processing: Stop processing for certain purposes
• Restrict processing: Limit how we use your data
• Withdraw consent: Remove consent for analytics or newsletters

Exercising Your Rights: Contact us at doro@fammevisible.com with any privacy requests. We'll respond within the timeframes required by applicable law.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed outside your country of residence. For EU data transfers, we use Standard Contractual Clauses and other appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of material changes via email or prominent website notice.

Contact Us

Privacy Questions: Email: doro@fammevisible.com Address: Rue du Fort 23, Saint-Gilles, 1060, Belgium

Data Protection Authority: EU residents can file complaints with their local data protection authority. Find your authority here.