Our commitment

The Fâmme Promise

Fâmme exists to bridge the gap between women experiencing health challenges and the professionals who truly understand them. We're not just another directory—we're your advocate in a healthcare system that too often leaves women feeling dismissed, confused, or stuck.

Our mission is simple: Connect you with vetted experts who prioritize your experience, validate your concerns, and help you find your next steps forward.

How We Select Our Professionals

Every professional in our network undergoes comprehensive evaluation by our expert board.

Rigorous Application Process

  • Professional credentials verification within legal frameworks
  • Training and certification
  • Insurance and regulatory compliance self-declaration
  • Deep alignment assessment with Fâmme's ethical values

What We Look For

Professional Excellence:

  • Specialized qualifications in women's health concerns
  • Understanding that women's health issues are complex and interconnected
  • Commitment to ongoing professional development
  • Experience with conditions like endometriosis, PCOS, hormonal imbalances, and chronic pelvic pain

Patient-Centered Approach:

  • Exceptional listening skills and ability to validate patient experiences
  • Expertise helping patients navigate dismissed or confusing symptoms
  • Communication style that empowers rather than dismisses
  • Experience working with patients told "it's normal" or "it's all in your head"

Problem-Solving Focus:

  • Professional honesty: admitting when they don't know something
  • Patient safety priority: willing to refer rather than overreach
  • Collaborative approach: working with your existing care team
  • Emotional intelligence: ensuring you feel heard and understood

Our Professional Charter & Standards

Every accepted professional signs our comprehensive charter covering:

Professional Conduct Standards

  • Respect for professional boundaries and appropriate therapeutic relationships
  • Transparent communication about competencies, limitations, and methods
  • Collaborative approach with referrals when appropriate
  • Strict confidentiality and GDPR compliance

Prohibited Practices

  • Any form of discrimination
  • Overstepping professional boundaries
  • Spreading dangerous or unscientific medical information

Ongoing Compliance Requirements

  • Maintaining current professional registrations and insurance (self-declared)
  • Regular profile updates and verification
  • Patient feedback monitoring and response
  • Continued adherence to evidence-based practices

Quality Assurance & Accountability

Continuous Monitoring

We maintain ongoing relationships with our professionals through:

  • Regular check-ins on patient feedback and outcomes
  • Compliance verification with professional standards
  • Network peer collaboration and support
  • Professional development opportunities

Complaint Process

If you're not satisfied with your consultation, we want to know:

How to Report Concerns:

  • Contact us directly through our contact form
  • All feedback handled personally and promptly
  • Individual assessment considering communication, expectations, or conduct issues

Our Response Timeline:

  • Initial evaluation within 48 hours
  • Investigation and information gathering (5-10 business days)
  • Professional response period (72 hours)
  • Decision and communication within 3 business days

Disciplinary Measures Available:

  • Level 1: Mandatory retraining and 3-month probation
  • Level 2: Temporary suspension (1-6 months depending on severity)
  • Level 3: Permanent removal from platform
  • Immediate suspension for safety violations, harassment, or major confidentiality breaches

Platform Responsibility & Safety

What Fâmme Is

  • A connection platform linking you with verified independent professionals
  • A curator ensuring quality standards and ethical practice
  • Your advocate for better healthcare experiences

What Fâmme Is Not

  • A medical service provider
  • A medical device
  • A replacement for emergency care
  • A supervisor of individual professional practice

Emergency Protocol

For medical emergencies, contact 112 immediately. Fâmme is not an emergency service and cannot provide crisis intervention.

Data Protection & Privacy

What Data We Actually Collect

  • Professional profiles: Credentials, specializations, urls, and qualifications submitted by healthcare professionals
  • User inquiries: Contact forms and professional matching requests
  • Website analytics: Standard website usage data (cookies, page visits, referral sources)
  • Email communications: Newsletters and platform updates (with consent)

What We DON'T Collect

  • Personal health information from users
  • Consultation communications (these happen directly between you and the professional)
  • Payment information (transactions occur independently with professionals)
  • Community discussions (managed through external platforms like Facebook)

GDPR Compliance

  • Transparent privacy policy explaining exactly what we collect and why
  • Clear consent for email communications and analytics
  • Right to access, correct, or delete your information
  • Secure handling of professional verification documents

Professional Data Protection

Healthcare and wellbeing professionals who join our network provide profile information and documentations. This professional data is protected under standard GDPR requirements and used solely for network curation and user matching.

Regulatory Compliance

Belgian Healthcare Law Compliance

All healthcare professionals are self-declaring they maintain current registration with appropriate professional bodies and follow their national regulations.

Consumer Protection Standards

  • Clear service descriptions and transparent pricing
  • Right of withdrawal where applicable under Belgian law
  • Proper invoicing and VAT compliance
  • Fair complaint handling procedures

Professional Oversight

While we verify credentials and monitor quality, we don't replace professional regulatory oversight. Each professional remains accountable to their respective professional orders and licensing bodies.

Our Current Phase

Fâmme is currently in its pilot phase, focused on building our verified professional network and refining our connection processes.

What this means for you:

  • All professionals undergo our full vetting process
  • Our Charter and quality standards are fully operational
  • We're actively seeking feedback to improve your experience
  • Services are currently offered at no cost while we perfect our platform

Our commitment remains the same: connecting you with verified professionals who understand women's health challenges and providing transparent, ethical guidance throughout your healthcare journey.

Continuous Improvement

Your experience matters. Every piece of feedback helps us:

  • Maintain high network quality standards
  • Improve our selection and support processes
  • Ensure other women have better experiences
  • Hold professionals accountable to Fâmme values

Questions about our commitments? Email us at doro@fammevisible.com

This commitment page reflects our current standards and is updated regularly to ensure continued compliance with Belgian and EU regulations.